Resident Resources

Repair Procedures

If this is a life-threatening emergency call 911

For general repairs, the fastest and best method is to submit a Work Order through your Tenant Portal. Attach photos if you can. Our staff receives an email notification of your repair request and will assign a vendor. One of our staff members may call you to troubleshoot a simple fix. You will receive a copy of the work order once a vendor is assigned so you know who to expect a call from to schedule the appointment.

Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials.

Per the terms of your residential lease agreement you are responsible, at your own expense, for certain repair items. If you submit a repair request for one of the below listed items you may be back billed for the cost of the repair.

• Toilet backups
• Slow draining sinks or tubs
• Garbage disposal malfunction
• Reset electrical breaker
• Smoke / CO2 detector battery replacement
• Pest control
• Furnace filter replacement